Delivery & Refunds
We deliver almost everywhere in South Africa. Delivery is straight to your door, and is trackable, safe and efficient.
You can expect delivery within 3 to 5 working days from the time the order is dispatched. Pharma Dynamics will ensure the most efficient delivery of your order. Please note that delivery only occurs on weekdays from 08:00 to 17:00. There are no deliveries on weekends and public holidays.
If you are going to be at work, we will happily deliver to your work address – just remember to select this as your delivery address and fill in your company details. If there is no one home when delivery takes place, the courier company will phone you to make alternative arrangements.
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is dispatched, you will receive another email to confirm the expected date of delivery as well as the link to track your order (when the delivery method allows it).
Pharma Dynamics Shop delivers to your door anywhere in South Africa at a flat rate of R60, but this fee might vary for bulk orders exceeding 5 kg. Free delivery is provided on purchases of R400 or more.
While we cannot allow for the exchange of products or ensure that you will be guaranteed a refund or discount, all complaints will be dealt with timeously by our Customer Service and Regulatory Affairs Department.
On a case-by-case basis, you may be able to claim back a full EFT refund or a replacement of your product. This includes cases where packaging is damaged, or product is missing. This is providing that the product is still within the original packaging, with evidence of a clear quality issue in the form of a time-stamp photograph sent to us within 4 days of your complaint.
Please apply to firstname.lastname@example.org with the above details.
We will do our best to reply as quickly as we can to all complaints, usually within 5 working days (excluding weekends and public holidays). We may ask for information regarding the purchase and your intended use of the product.